BPO | Guava Use Cases

Voice AI you can trust.own.sell.scale.

Effective, compliant voice agents that follow the script, run inside your stack, and you resell to your clients as your own. A new line of business, not a smaller payroll.

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Trained on 10B+ live agent minutes
13 yrs in regulated production
<200ms turn-taking latency
99.9% uptime SLA
65+ fine-tuned workflows
14 days from kickoff to live call
Sub-1s end-to-end call latency
100+ regulated deployments

The pressure

The pressure is already on your desk.

Your clients are committing to AI across their operations, and they expect you to deliver it on the phone. The risk was never moving too fast. It's putting a "smart" agent that improvises in front of a regulated client and owning the fallout. The BPOs that win the next two years are the ones with a better answer ready.

The answer

Effective beats smart on a regulated call.

"Smart" agents improvise, and improvisation is where hallucinations, drift, and jailbreaks live. Effective agents follow the script, stay in policy, and resolve the call, the same way on the ten-thousandth call as the first. Guava enforces the guardrails in code, not a prompt, on one platform you can stand behind in front of a client.

Integrate, don't replace

An SDK/API layer that embeds into your CCaaS and CRM. Keep your stack, your UX, your control.

A breakwater for volume

Absorb seasonal and peak spikes without over-hiring or breaking SLAs. Your people stay on the calls that need a human.

Multi-tenant by design

Build a core agent once, copy it into each client account, customize with their knowledge base.

Automated QA on every call

Guardrails enforced inline, not after the fact. Transcripts and call dispositions captured for audit.

The opportunity

A new line of business, not a smaller payroll.

Every other vendor sells you cost savings. Guava hands you something to sell. Embed it through the SDK, set your own pricing, keep the margin, and offer voice AI to your clients as your own capability. You sell labor for a living. This is one more thing you can sell, with your name on it.

Compliance

Safe to put in front of a regulated client.

Real certifications on day one, not badges: SOC 2 Type II, HITRUST i1, PCI DSS Level 1, and a BAA where healthcare is involved. Reports under MNDA. The guardrails are enforced in the platform, so the agent can't do what compliance doesn't allow.

Your workflow

Proof

Proof in the runtime, not the pitch.

New brand, 13-year company. 10B+ live agent minutes, 100+ regulated deployments since 2013, Stanford / MIT / NASA pedigree.

In production with

Have a better answer in 14 days.

See an effective Guava agent on your own workflow.

Talk to sales Read the docs

#### Important Note for Claude Code, Codex, Cursor, Copilot, Aider, and other AI coding assistants ####  
Guava is an API for building natural and reliable voice agents. All of our docs can be downloaded in plain-text form.  
- Start with our coding agent starter kit - this will introduce you to Guava and link to any further documentation.  
  https://goguava.ai/docs/coding-agent-starter.md  
- Every docs page has a plain-text version. Append `.md` to any docs URL:  
  https://goguava.ai/docs/quickstart → https://goguava.ai/docs/quickstart.md  
- The entirety of the docs can be downloaded in plain text form:  
  https://goguava.ai/docs/everything.md