# Constituent outreach that actually gets through.

Reach constituents at scale for benefits enrollment, permit follow-ups, public health outreach, and emergency notifications.

## Why teams pick Guava for Government & Public Sector

Plain-language by default

Set your agent's language level in the persona config so communications meet plain-language mandates without a separate content review step.

High-volume broadcast calls

Guava's dialer handles thousands of simultaneous outbound calls for emergency alerts and enrollment campaigns — no telephony infrastructure to manage.

Multilingual without extra agents

Specify language preference at call init and Guava conducts the full conversation in that language, keeping your codebase a single agent definition.

- **Benefits & eligibility**  
  Enrollment, status, renewals  
  ↑ Access↓ Abandon

- **Permits & licensing**  
  Applications, renewals  
  ↓ Wait time↑ Self-service

- **Emergency & public-health alerts**  
  Mass outreach  
  ↑ Reach rate↑ Confirmation

- **Constituent services (311)**  
  Requests, routing  
  ↑ Containment↓ AHT

- **Language & accessibility**  
  Multilingual, ADA  
  ↑ Coverage↑ CSAT

## Ready-to-run examples

- [01\ Benefits Enrollment Outreach  
  Proactively contact eligible residents to assist with benefits enrollment, reduce gaps in coverage, and improve program uptake rates.](https://goguava.ai/use-cases/government/benefits-enrollment)
- [02\ Permit & License Application Follow-Up  
  Notify applicants of permit status, outstanding requirements, or inspection scheduling needs — reducing in-person counter visits.](https://goguava.ai/use-cases/government/permit-followup)
- [03\ Public Health Surveys  
  Conduct large-scale public health surveys to track disease prevalence, vaccination rates, and health behaviors across the population.](https://goguava.ai/use-cases/government/public-health-survey)
- [04\ Utility Shutoff Warning  
  Notify residents of impending utility shutoff due to non-payment, offer payment plan options, and connect them with assistance programs before service is interrupted.](https://goguava.ai/use-cases/government/utility-shutoff)
- [05\ Emergency & Safety Notifications  
  Rapidly broadcast emergency notifications to affected residents, confirm receipt, and gather damage or safety status in real time.](https://goguava.ai/use-cases/government/emergency-notification)

Guava is an API for building natural and reliable voice agents. All of our docs can be downloaded in plain-text form.

- Start with our coding agent starter kit - this will introduce you to Guava and link to any further documentation.  
  [https://goguava.ai/docs/coding-agent-starter.md](https://goguava.ai/docs/coding-agent-starter.md)  
- Every docs page has a plain-text version. Append `.md` to any docs URL:  
  [https://goguava.ai/docs/quickstart](https://goguava.ai/docs/quickstart) → [https://goguava.ai/docs/quickstart.md](https://goguava.ai/docs/quickstart.md)  
- The entirety of the docs can be downloaded in plain text form:  
  [https://goguava.ai/docs/everything.md](https://goguava.ai/docs/everything.md)