Voice-first care, before the first appointment.

HIPAA-compliant voice automation for patient engagement, scheduling, and clinical workflows.

Why teams pick Guava for Healthcare

HIPAA-compliant by design

Guava handles PHI in transit with encrypted channels and configurable data retention — no custom compliance middleware required.

Interruption-aware conversations

Patients speak naturally. Guava detects when someone wants to reschedule mid-sentence and adapts without losing collected data.

EHR-ready scheduling hooks

Expose your own slot-fetching function and Guava presents live availability in-call, so agents never quote stale times.

• Patient intake
  Verify, triage, schedule
  ↑ Pickup↓ Abandon

• Prior auth
  Payer follow-up
  ↓ TAT↑ Grant rate

• Stars / HRA
  Member outreach
  ↑ HEDIS gap close↑ Stars

• Chart chase
  Provider follow-up
  ↓ Days to chart↑ Doc rate

• RCM follow-up
  Claim, denial, appeal
  ↑ Collection↓ Days in AR

• Eligibility
  Coverage verification
  ↑ Verify rate↓ Bad debt

Ready-to-run examples

• 01
  Appointment Reminders & Scheduling
  Automatically remind patients of upcoming appointments and handle rescheduling in a single call, reducing no-shows and freeing front-desk staff.

• 02
  Post-Discharge Follow-Up
  Check on patients 24–48 hours after discharge to confirm medication adherence, flag warning symptoms, and reduce costly readmissions.

• 03
  Prescription Refill Coordination
  Proactively reach patients whose prescriptions are due for refill, verify adherence, and route requests to the pharmacy — all without a human call.

• 04
  Insurance Pre-Authorization
  Gather all required clinical and demographic data from patients to complete prior authorization requests, reducing administrative burden on clinical staff.

• 05
  Patient Intake & Medical History
  Complete new patient intake over the phone before the visit, collecting medical history, current medications, and chief complaint to pre-populate the chart.