# Voice-first care, before the first appointment.

HIPAA-compliant voice automation for patient engagement, scheduling, and clinical workflows.

## Why teams pick Guava for Healthcare

### HIPAA-compliant by design

Guava handles PHI in transit with encrypted channels and configurable data retention — no custom compliance middleware required.

### Interruption-aware conversations

Patients speak naturally. Guava detects when someone wants to reschedule mid-sentence and adapts without losing collected data.

### EHR-ready scheduling hooks

Expose your own slot-fetching function and Guava presents live availability in-call, so agents never quote stale times.

- **Patient intake**  
  Verify, triage, schedule  
  ↑ Pickup↓ Abandon

- **Prior auth**  
  Payer follow-up  
  ↓ TAT↑ Grant rate

- **Stars / HRA**  
  Member outreach  
  ↑ HEDIS gap close↑ Stars

- **Chart chase**  
  Provider follow-up  
  ↓ Days to chart↑ Doc rate

- **RCM follow-up**  
  Claim, denial, appeal  
  ↑ Collection↓ Days in AR

- **Eligibility**  
  Coverage verification  
  ↑ Verify rate↓ Bad debt

### Ready-to-run examples

- [01  
  Appointment Reminders & Scheduling  
  Automatically remind patients of upcoming appointments and handle rescheduling in a single call, reducing no-shows and freeing front-desk staff.](https://goguava.ai/use-cases/healthcare/appointment-reminders-scheduling)

- [02  
  Post-Discharge Follow-Up  
  Check on patients 24–48 hours after discharge to confirm medication adherence, flag warning symptoms, and reduce costly readmissions.](https://goguava.ai/use-cases/healthcare/post-discharge-followup)

- [03  
  Prescription Refill Coordination  
  Proactively reach patients whose prescriptions are due for refill, verify adherence, and route requests to the pharmacy — all without a human call.](https://goguava.ai/use-cases/healthcare/prescription-refill)

- [04  
  Insurance Pre-Authorization  
  Gather all required clinical and demographic data from patients to complete prior authorization requests, reducing administrative burden on clinical staff.](https://goguava.ai/use-cases/healthcare/insurance-preauth)

- [05  
  Patient Intake & Medical History  
  Complete new patient intake over the phone before the visit, collecting medical history, current medications, and chief complaint to pre-populate the chart.](https://goguava.ai/use-cases/healthcare/patient-intake)