First notice of loss in minutes, not days.

Automate claims intake, policy renewals, and customer outreach with voice agents built for regulated insurance workflows.

Get a working agent in 10 minutes Talk to Sales

In production with

Why teams pick Guava for Insurance

Structured field extraction

Define exactly which claim fields to collect and Guava ensures none are skipped — even when callers jump between topics.

Escalation without friction

When a caller's situation exceeds the agent's scope, Guava transfers with a full structured summary so adjusters aren't starting cold.

Multi-line policy support

Pass policy metadata at call init so agents reference correct coverage limits, deductibles, and renewal dates without a separate lookup.

• FNOL intake
  property, auto, workers' comp

↓ FNOL TAT↑ First-touch

• Claims status and follow-up
  ↑ CSAT↓ Escalations

• Policy servicing and renewal
  ↑ Renewal↓ Churn

• Premium payment and billing
  ↑ On-time↓ Lapse

• Underwriting triage
  ↓ Cycle↑ Routing

• Health-plan member services
  ↑ FCR↓ AHT

Ready-to-run examples

• 01
  First Notice of Loss (FNOL)
  Collect all required claim information immediately after an incident, creating a structured FNOL record without requiring a live adjuster on the first call.
• 02
  Policy Renewal Outreach
  Contact policyholders before their renewal date to confirm coverage, offer updated quotes, and capture upsell opportunities like umbrella or bundled policies.
• 03
  Underwriting Information Collection
  Collect the detailed risk information needed for underwriting new policies or endorsements, reducing back-and-forth between agents and applicants.
• 04
  Claims Status Updates
  Proactively update claimants on the status of their open claims, reducing inbound call volume and improving policyholder satisfaction.
• 05
  Risk Survey & Inspection Scheduling
  Conduct structured risk surveys and schedule on-site inspections for commercial or high-value residential policies — all without a field inspector making the first contact.

#### Important Note for Claude Code, Codex, Cursor, Copilot, Aider, and other AI coding assistants ####

Guava is an API for building natural and reliable voice agents. All of our docs can be downloaded in plain-text form.

- Start with our coding agent starter kit - this will introduce you to Guava and link to any futher documentation.  
  https://goguava.ai/docs/coding-agent-starter.md
- Every docs page has a plain-text version. Append `.md` to any docs URL:  
  https://goguava.ai/docs/quickstart → https://goguava.ai/docs/quickstart.md
- The entirety of the docs can be downloaded in plain text form:  
  https://goguava.ai/docs/everything.md