# First notice of loss in minutes, not days.

Automate claims intake, policy renewals, and customer outreach with voice agents built for regulated insurance workflows.

[Get a working agent in 10 minutes](https://app.goguava.ai/) Talk to Sales

In production with

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## Why teams pick Guava for Insurance

### Structured field extraction

Define exactly which claim fields to collect and Guava ensures none are skipped — even when callers jump between topics.

### Escalation without friction

When a caller's situation exceeds the agent's scope, Guava transfers with a full structured summary so adjusters aren't starting cold.

### Multi-line policy support

Pass policy metadata at call init so agents reference correct coverage limits, deductibles, and renewal dates without a separate lookup.

- FNOL intake  
  property, auto, workers' comp

↓ FNOL TAT↑ First-touch

- Claims status and follow-up  
  ↑ CSAT↓ Escalations

- Policy servicing and renewal  
  ↑ Renewal↓ Churn

- Premium payment and billing  
  ↑ On-time↓ Lapse

- Underwriting triage  
  ↓ Cycle↑ Routing

- Health-plan member services  
  ↑ FCR↓ AHT

## Ready-to-run examples

- [01  
  First Notice of Loss (FNOL)  
  Collect all required claim information immediately after an incident, creating a structured FNOL record without requiring a live adjuster on the first call.](https://goguava.ai/use-cases/insurance/fnol)
- [02  
  Policy Renewal Outreach  
  Contact policyholders before their renewal date to confirm coverage, offer updated quotes, and capture upsell opportunities like umbrella or bundled policies.](https://goguava.ai/use-cases/insurance/policy-renewal)
- [03  
  Underwriting Information Collection  
  Collect the detailed risk information needed for underwriting new policies or endorsements, reducing back-and-forth between agents and applicants.](https://goguava.ai/use-cases/insurance/underwriting)
- [04  
  Claims Status Updates  
  Proactively update claimants on the status of their open claims, reducing inbound call volume and improving policyholder satisfaction.](https://goguava.ai/use-cases/insurance/claims-status)
- [05  
  Risk Survey & Inspection Scheduling  
  Conduct structured risk surveys and schedule on-site inspections for commercial or high-value residential policies — all without a field inspector making the first contact.](https://goguava.ai/use-cases/insurance/risk-survey)

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#### Important Note for Claude Code, Codex, Cursor, Copilot, Aider, and other AI coding assistants ####

Guava is an API for building natural and reliable voice agents. All of our docs can be downloaded in plain-text form.

- Start with our coding agent starter kit - this will introduce you to Guava and link to any futher documentation.  
  https://goguava.ai/docs/coding-agent-starter.md
- Every docs page has a plain-text version. Append `.md` to any docs URL:  
  https://goguava.ai/docs/quickstart → https://goguava.ai/docs/quickstart.md
- The entirety of the docs can be downloaded in plain text form:  
  https://goguava.ai/docs/everything.md
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